Delivery and returns

Published 18 October 2026 · Version 2026-10-18-v3

Delivery

Delivery is free to addresses in England, Scotland, Wales and Northern Ireland, except BFPO addresses. Estimated delivery within 2–3 weeks of ordering. After you order, our supplier prints your tee. We then check, pack and send it by Royal Mail.

We do not offer delivery to the Channel Islands, Isle of Man or BFPO addresses. If an unsupported address reaches checkout, we will contact you and refund the order if delivery cannot be agreed, before ordering from our supplier.

If delivery will take longer, we’ll contact you as soon as we know. We’ll explain the delay and discuss a new date or cancellation and refund. If we cannot fulfil your order, we will refund you. We will not substitute a design, colour or size without your agreement.

We’ll email your Royal Mail tracking reference when we dispatch your order. If your order has not arrived within the estimate, or the tracking has stopped updating, email orders@mepoku.com with your order reference. We’ll look into it and let you know what happens next.

We are responsible for your order until you, or someone you nominate, receives it. If it is lost or damaged in transit, contact us so we can resolve it. You do not need to make a claim with Royal Mail yourself.

Cancellations and returns

You can cancel before delivery or within 14 days of receiving your tee without giving a reason. If an order is delivered in separate parcels, the cancellation period runs from receiving the last item. Email orders@mepoku.com with your order reference and tell us you want to cancel. We’ll explain how and where to return your tee. After telling us, you have another 14 days to send the tee back.

You can use the optional cancellation form below or cancel in your own words.

Return postage and refunds

You pay return postage if you change your mind. We send refunds to your original payment method and do not charge a refund fee. Standard delivery is free, so there is no delivery charge to refund.

If you cancel before we dispatch your tee, we’ll refund you without undue delay and within 14 days of being told that you want to cancel.

If your tee has been dispatched, we’ll refund you without undue delay and within 14 days of receiving it back or receiving evidence that you sent it back, whichever is earlier.

You can try it on as you would in a shop. If it has been handled beyond what is needed to check it, we may make a deduction for any loss in value.

Faulty or misdescribed goods

If your tee is faulty or not as described, email orders@mepoku.com and tell us what is wrong. Include your order reference if you have one. We cover reasonable return postage costs for faulty or misdescribed goods.

You normally have the right to reject faulty or misdescribed goods for a full refund within 30 days of delivery. After that, you may be entitled to a repair or replacement, or a price reduction or refund, depending on the circumstances. Your rights do not end after 30 days.

If you are entitled to a refund for faulty or misdescribed goods, we’ll refund you without undue delay and within 14 days of agreeing that you are entitled to it. We use your original payment method unless you expressly agree otherwise, and do not charge a refund fee. These terms do not limit your statutory consumer rights.

Optional cancellation form

Copy this into an email to orders@mepoku.com and fill in your details. You can also cancel in your own words.

To: Mepoku, orders@mepoku.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods:
Ordered on / received on:
Order reference (if available):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if sent on paper):
Date:

Delete whichever does not apply.